Terms of Service

Thanks for using and thanks for reading these terms of service.

The “Service” consists of the app for smartphones and tablets and an online web viewer. The app is available from the Apple App Store, Google Play Store.

The Service enables you, among other things, through the use of the software, to (i) search, access and view content broadcasted and distributed by means of the Service; and (ii) broadcast and distribute live digital media content or pre-generated digital media content (“Service”).

The Service is provided to you by “the Provider”.

The Service is developed for the Provider by Videoloft Limited (Company registered number 08121657) of 18C Croft Drive, Milton Park, Abingdon, OX144RP. By using the Service, you are agreeing to these terms. Please read them carefully.

The Service is changing all the time, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Service and those additional terms apply to you if you use the Service.

Using the Service

Some functions of this Service, may require you to have a account. When an account is created for you by the Provider, they select a unique user identification ("User ID") and password, and provide certain information about yourself. When your Provider creates an account for you, you will receive a welcome email which contains this Terms of Service and Privacy Policy. In continuing to use the Service, you represent and warrant that you are of legal age to form a binding contract, and agree to provide accurate, current, and complete information about yourself as prompted, and to maintain and promptly update the information to ensure that it remains accurate, current, and complete. If you or the Provider provide any information that the Developer believe to be inaccurate, not current, or incomplete, the Developer has the right to suspend or terminate your account and refuse any and all current or future use of the Service.

You agree to (a) keep your password confidential and to only log in with your User ID and password, (b) ensure that you exit from your account at the end of each session, and (c) immediately notify us of any unauthorized use of your User ID and/or password. You are fully responsible for all activities that occur under your User ID. The Developer will not be liable for any loss or damage arising from your failure to comply.

The Service is not intended for children under 13. You affirm that you are either more than 13 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms and to abide by them. If you are under 13 years of age, then please do not use the Service.

You must follow any policies made available to you within the Service.

Using the Service does not give you ownership of any intellectual property rights in the Service or the content that you access. You may not use content from the Service unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in the Service. Do not remove, obscure or alter any legal notices displayed in or along with the Service.

Except where otherwise agreed in writing, we will also own the intellectual property rights in any modifications we make or new features we add to our Service, including through proof of concept testing and bespoke interface tuning.

We may use artificial intelligence (AI) technology to improve our Service through training on AI models. Where you have opted in to allowing your cameras to contribute to this training you acknowledge that we may make those models available to other customers. In accordance with our Privacy Policy we will not store or make available to other customers or third parties any personal data that arises from this training.

Do not misuse the Service, for example, do not interfere with the Service or try to access it by using a method other than the interface and the instructions that are provided. You may use the Service only as permitted by law, including applicable export and control laws and regulations. The Developer may suspend or stop providing the Service to you if you do not comply with the terms or policies or if they are investigating suspected misconduct.

In addition, you agree not to use or launch any automated system, including without limitation, "robots," "spiders," "offline readers," or other similar systems, that access the video, television, film or other digital media content through the Service or performing automated registration to the Service in a manner that sends more request messages to the Developer’s servers in a given period of time than a human user can reasonably produce in the same period by using a conventional web browser, or automatically records the content of channels in a given period of time than a user can reasonably watch, or create automatic searches and clicks on channels links and watch marks in a given period of time than a human user can reasonably produce.

You agree not to collect or harvest any personally identifiable information, including User IDs, from the Service, nor to use the communication systems provided by the Service for any commercial solicitation purposes. You understand that your content may be transmitted over various networks and changed to conform and adapt to technical requirements.

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the content, software, materials, or Services in whole or in part.

In connection with your use of the Service, you may receive service announcements, administrative messages and other information. You may opt out of some of those communications.

Your Account

You will need a Account in order to use some of the Service. The Provider will create your account for you.

Subscription and Billing

The Service offers the facility to sign up to a number of monthly or annual subscription plans, including plans with differing conditions, limitations and features, including without limitation as to number of recording devices and cloud storage space.

You can start a subscription plan or change your existing subscription plan by talking to the Provider. Your payment relationship is held directly with the Provider, not the Developer, so you must liaise with the Provider if you want to change or cancel your subscription.

The Provider reserves the right to modify, terminate or otherwise amend the offered pricing and subscription plans from time to time.

Subscription and Billing

We offer the facility to sign up to a number of monthly or annual subscription plans, including plans with differing conditions, limitations and features, including without limitation as to number of recording devices and cloud storage space.

You can start a subscription plan or change your existing subscription plan by talking to your Provider. Your Provider will choose how you will pay for your CCTV Connect subscription, either (i) you will pay us directly, or (ii) you will pay your Provider directly.

(i) If you are paying your subscription fee to directly to us, you will receive an email when your Provider creates your account:

You must provide us with a current, valid, accepted method of payment ("Payment Method") to use the Service. You will be billed the monthly or annual subscription fee, and any applicable taxes such as value added tax, to your Payment Method. You must cancel your subscription before the next renewal date in order to avoid billing of the next month's subscription fees to your Payment Method.
By starting your CCTV Connect subscription and providing or designating a Payment Method, you authorise us to charge you a monthly or annual subscription fee for the subscribed plan at the then current rate, and any other charges you may incur in connection with your use of the Service to your Payment Method. Where you change your plan during your subscription term, we may bill you any difference between the subscription fee for your old and new plans for the remainder of that term. The amount billed each term for the subscribed plan is a recurring amount which will only be varied in the event that you change your plan, or we adjust the prices for the Service. Where the applicable subscription fee is varied, you authorise us to charge your Payment Method for such varied amounts, which may be billed monthly in one or more charges.
Any subscription fee for our Service will be automatically billed using your Payment Method at the beginning of your subscription and each term thereafter unless and until you cancel your subscription. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your subscription began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. Your renewal date may change due to changes in your subscription. we may authorise your Payment Method in anticipation of subscription or service-related charges. As used in these Terms of Service, "billing" shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method. Unless otherwise stated differently, month or monthly refers to your billing cycle.
Payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the Service until the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our subscribers ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account, you remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.
You provide your explicit consent to the immediate commencement of your subscribed Service when you have confirmed the subscription plan details and provided a Payment Method. You acknowledge that you lost your right to withdrawal, but this does not affect your right to cancel your subscription, which you may do at any at any time, and you will continue to have access to the subscribed Service until the end of your monthly billing period. In addition, you may have rights of cancellation under consumer protection rights that you may be entitled to under the mandatory laws of your local jurisdiction. we do not provide refunds or credits for any partial-month subscription periods or periods of unused Service. To cancel, login to your online account on the CCTV Connect website and follow the instructions for cancellation. If you cancel your subscription plan, your account will automatically revert to the free plan at the end of your current billing period. If you cancel or downgrade your subscription plan, you acknowledge that from the end of the billing period any recorded content that is not included in the conditions, limitations and features of your new plan will cease to be stored on our system.

(ii) If you are paying your subscription fee directly to your Provider, your payment relationship is held with them and not us, you must liaise with your Provider if you want to change or cancel your subscription.

You can find specific details regarding your subscription using your online account on the CCTV Connect website. We reserve the right to modify, terminate or otherwise amend our offered pricing and subscription plans from time to time.

We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your Service will take effect no earlier than 30 days following notice to you.

Privacy and Copyright Protection

The Privacy Policy explains how the Developer treats your personal data and protects your privacy when you use the Service. By using the Service, you agree that the Developer can use such data in accordance with the Privacy Policy

The Developer responds to notices of alleged copyright infringement and terminate the accounts of repeat infringers according to the process set out in the Electronic Commerce (EC Directive) Regulations 2002.

About Software in the Service

The Service includes downloadable software. This software may be updated automatically on your device once a new version or feature is available, you can also adjust your automatic update settings.

Through your use of the Service, the Developer gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software provided to you as part of the Service. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Service as provided by the Developer in the manner permitted by these terms. You may not copy, modify, distribute, sell or lease any part of the Service or included software save for your own content, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions, or you have the Developer’s written permission. The restrictions on reverse engineering or attempting to extract source code apply to all components of the service with a limited exception - some versions of viewer apps may indicate on the 'about' information that they contain certain libraries linked to FFmpeg on those specific applications only and on no other parts of the service the restrictions on reverse engineering do not apply in compliance with LGPLv2.1.

Open-source software is important to the Developer. Some software used in the Service may be offered under an open-source license that the Developer will make available to you. There may be provisions in the open-source license that expressly override some of these terms.

Modifying and Terminating the Service

The Developer are constantly changing and improving the Service. They may add or remove functionalities or features and may suspend or stop the Service altogether.

You can stop using the Service at any time. The Developer may also stop providing the Service to you or add or create new limits to the Service at any time.

The Developer believe that you own your data, and preserving your access to such data is important. If they discontinue the Service, where reasonably possible, they will give you reasonable advance notice and a chance to remove information from the Service.

Warranties and Disclaimers

The Developer provides the Service using a commercially reasonable level of skill and care and hopes that you will enjoy using it, but there are certain things that they do not promise about the Service.

Other than as expressly set out in these terms or additional terms, neither the Developer nor their suppliers or distributors makes any specific promises about the Service. For example, they do not make any commitments about the content within the Service, the specific functions of the Service or their reliability, availability or ability to meet your needs. They provide the Service “as is”.

Some jurisdictions provide for certain warranties, like the implied warranty of satisfactory quality, fitness for a particular purpose and non-infringement. To the extent permitted by law, the Developer excludes all warranties.

Liability for the Service

When permitted by law, the Developer and their suppliers will not be responsible for lost profits, lost revenues or loss of data, financial losses or indirect, special, consequential, losses or damages to the fullest extent permitted by law.

To the extent permitted by law, the total liability of the Developer and their suppliers and distributors for any claims under these terms, including for any implied warranties, is limited to the amount that you paid the Provider to use the Service (or, if the Developer chooses, to supplying you with the Service again).

In all cases, the Developer and their suppliers and distributors will not be liable for any loss or damage that is not reasonably foreseeable.

The Developer recognises that in some countries, you might have legal rights as a consumer. If you are using the Service for a personal purpose, then nothing in these terms or any additional terms limits any consumers’ legal rights which may not be waived by contract.

Business uses of the Service

If you are using the Service on behalf of a business, that business accepts these terms. It will hold harmless and indemnify the Developer and their affiliates, officers, agents and employees from any claim, action or proceedings arising from or related to the use of the Service or violation of these terms, including any liability or expense arising from claims, losses, damages, judgements, litigation costs and legal fees.

Apple Device and Application Terms

Thanks for using the Service in connection with a device provided by Apple, Inc. (“Apple”). The following terms therefore apply:

Both you and we acknowledge that this agreement is concluded between you and us only, and not with Apple, and that Apple is not responsible for the Service, the application or the content;
The application is licensed to you on a limited, non-exclusive, non-transferrable, non-sub-licensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this agreement, as they are applicable to the Service.
You will only use the application in connection with an Apple device that you own or control;
You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the application;
In the event of any failure of the application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
You acknowledge and agree that we, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the application;
You acknowledge and agree that, in the event of any third party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, we, and not Apple, will be responsible for the investigation, defence, settlement and discharge of any such infringement claim;
You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
Both you and we acknowledge and agree that, in your use of the application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
Both you and we acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of this agreement, and that upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.

About these Terms

The Developer and the Provider may modify these terms, for example, to reflect changes to the law or changes to the Service. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. Changes will not apply retrospectively and will become effective no earlier than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

These terms govern the relationship between the Developer, the Provider and you. They do not create any third-party beneficiary rights.

If you do not comply with these terms and action is not taken immediately, this doesn’t mean that the Developer or the Provider are giving up any rights that they may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

The courts in some countries will not apply the laws of England and Wales to some types of disputes. If you reside in one of those countries, then where the laws of England and Wales are excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that the laws of the laws of England and Wales will apply to any disputes arising out of or relating to these terms or the Service. Similarly, if the courts in your country will not permit you to consent to the jurisdiction and venue of the courts in England, then your local jurisdiction and venue will apply to such disputes related to these terms. Otherwise, all claims arising out of or relating to these terms or the services will be litigated exclusively in the English courts, and you and the Developer consent to personal jurisdiction in those courts. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your local jurisdiction.